CHANGE GROW LIVE - Farm Shop and Enterprise Apprentice

Salary: £121.50 per week
Hours: Full Time
Closing Date: 29-Jul-2018


Vacancy Location: Thorn Cross, Arley Road, Appleton, Warrington, WA4 4RL

Vacancy Title: Farm Shop and Enterprise Apprentice

Number of Vacancies: 1

Working Week: Minimum 30 hours per week. Weekend work will be required. You will be expected to attend college on a Tuesday 

Wage: £121.50 


Employer Description:

CGL has developed a number of operating principles that it believes are essential to providing effective and inspirational care and support for its service users. They should be viewed as overarching expectations for all roles at CGL.

All staff will contribute to the ongoing development of an ambitious, inspirational and outcome focussed culture at every level of service delivery.

All roles will tangibly contribute to provide hope, connection, empowerment, choices and opportunities that promote people reaching their full potential as individuals and community members.

All service delivery will model the belief that we all have the potential to make positive changes and to lead meaningful and purposeful lives, as involved and contributing members of society.

To support these operating principles, managers will embrace CRI values:

  • True to our ethics and charitable objectives
  • Excellence in Service Delivery
  • Commitment, Professionalism, Positivity
  • Business Focus


Vacancy Description:

Change, Grow Live are looking for Customer Service representative to work within a farm shop based within HMYOI Thorn Cross grounds. You will be selling fresh produce and other goods produced by prisoners within the establishment for sale to the public from its identified and refurbished outbuilding with public accessibility.


A partnership has been established to support the initiative which will include both CGL and HMYOI Thorn Cross. The ambition is for the enterprise to become self-sustaining.

The role will involve promoting the business and creating a customer base, working in a customer service role, the successful candidates will:


  • Set Prices
  • Ensure the service is run within allocated budget
  • Monitor stock and seasonal sales,
  • Organise sales displays,
  • Work with the community.

    The post-holder will have access to CGL and prison support, learning and development, whilst maintaining independence as a social enterprise.

In carrying out the above duties the post holder will:

  • Work flexibly as required
  • Work flexibly within an agreed number of hours of work to maintain an appropriate level of service provision (including evenings, weekends and banholidays as required)
  • Seek to improve personal performance, contribution, knowledge and skills.
  • Participate in appraisal, training and supervision processes.
  • Keep abreast of developments in services, legislation and practice relevant to the sector
  • Ensure the implementation of the all policies.
  • Contribute to maintaining safe systems of work and a safe environment.
  • Undertake other duties appropriate to the grade of the post


Skills Required:

  • Knowledge of local services and geography
  • Experience within retail or customer service role. 
  • Experience of setting up and developing services
  • Experience that demonstrates customer service, administrative and financial skills
  • The ability to work to output deadlines and financial constraints
  • Experience of staff supervision and managing teams
  • Well developed leadership skills
  • The capacity to innovate.


Personal Qualities:

  • Communicate confidently and effectively, verbally and in writing.
  • Respond flexibly to the demands of the post.
  • Work as a member of a team.
  • Show a capacity to work alone and the ability to keep calm under pressure.
  • Understand and have a commitment to the principles of equal opportunity and diversity.
  • Employ a mature, empathetic and non-judgmental attitude towards service users.
  • Show commitment to facilitating positive outcomes for service users


Qualifications Required:  

Maths and English Grade A-C


Training to be Provided:

NVQ Level 3 in Customer Service – one day per week at Vauxhall Road in Liverpool city centre plus Functional Skills in English and Maths if required


Expected Duration:

15 months


Future Prospects: 

The prospect of a full-time role is here on successful completion of your apprenticeship programme

Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by the Government for non-levy paying employers. Training for Apprenticeships for those over this age is part funded, with employers expected to make a part or full contribution.


Important Information to be Considered:

We are looking for a candidate with maturity for this role.  The position will be made permanent for the right candidate.

Successful applicant will be subject to a DBS check.


If you wish you apply for this vacancy please send you CV via email, stating the role you would like to be considered for, to  and answer the following questions:

1. Please describe a time when you have worked well in a team.

2. Please describe a time when you have innovated or introduced a new service.

Course Bundle Lookup

Course bundles are designed for 16 - 18 year olds only.

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