NHS Midlands & Lancashire Commissioning Support Unit - People Development Administrator Apprentice

Salary: £7:11 Per Hour - £266.50 Per Week
Hours: Full Time
Closing Date: 31-Aug-2018

Employer Name: NHS Midlands & Lancashire Commissioning Support Unit 

Vacancy Location: Office 2, 2nd Floor, Building 2, Liverpool Innovation Park, 360 Edge Lane. L7 9NJ

Vacancy Title: People Development Administrator Apprentice 

Weekly Hours: 37.5 Hours Per Week

Weekly Wage: £266.50

Number of Positions Available: 1


Employer Discription:

Our clients, including clinical commissioning groups (CCGs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies trust us to work with them to make important things happen. 

Whether it’s really strong commissioning or business support, such as payroll and contract management… or strategic data analysis, – we’re ready to help clients meet today’s NHS and social care challenges. 

One of the leading providers of commissioning support services, we offer the full range of professional services clinical commissioning groups have come to expect, as well as a number of additional services colleagues from across the public and third sectors access.

From language translation to service transformation, corporate governance to capacity management – our team of 1,300+ dedicated professionals have the expertise to deliver high-quality support services to your organisation.

Visit the website: https://www.midlandsandlancashirecsu.nhs.uk/

Job description:

We have an opportunity for the right candidate to develop to act as the first point of call for the MLCSU People Development team ensuring that all queries are dealt with in a timely, effective and professional manner, escalating issues as required to the relevant member of the People Team.

To provide a full range administrative support to the People Development team ensuring the provision of an efficient and effective service to CSU and CCG staff. This includes answering telephone calls and email queries, data entry, production of user guides and documents, photocopying, collating and filing.

As the People Development Administrator, you will be required to develop a good understanding of the learning management system (LMS) in order to support users.

To provide administrative support on statutory and mandatory training and compliance reporting to the People Development Co-ordinator.

To ensure the Learning CSU email inbox is managed in line with the relevant standards and KPI.

Learning Management System (LMS)

Data entry of manual training certificates onto the appropriate LMS in a timely manner to ensure monthly client statutory and mandatory compliance reports are accurate. 

To support the People Development Co-ordinator in the administration and organising of Training events.

Managing existing courses and entering course information and resources onto LMS.

Record keeping

To maintain filing systems, both on paper and computerised, ensuring compatibility of files, easy access, making maximum use of shared information, electronic filing and software packages and ensuring confidentiality of centrally stored documentation.

Entering client training needs onto the relevant system to produce training needs analysis on behalf of clients.

To provide administrative support on the PDR process and PDR reports to the People Co-ordinator.

To keep a record of any People Development funding requests to ensure a thorough record is kept of all requests including those approved, declined and postponed.


Personal Qualities:

Experience of working in a busy, pressurised training environment, ability to move between different areas of work frequently in order to meet a wide variety of timescales

  • Polite and courteous
  • Organised
  • Good telephone and face-to-face manner
  • Time Management skills
  • Good Common Sense


Qualifications Required:

  • GCSE’s grades A-C or 4-9 in English and Maths are essential plus an IT qualification
  • Level 2 qualification in Business Administration will be a distinct advantage


Skills Required:

Demonstrate excellent organisational skills to plan complex administrative activities. 

Ability to balance priorities and progress multiple tasks under pressure whilst working largely independently on their completion, formulating and adjusting plans as required

Advanced IT user Knowledge and Skills incl. Microsoft Office, Spreadsheets, Databases and internet/email

Ability to learn new processes and software quickly.

Able to build and maintain effective relationships and work across a wide range of contacts

Demonstrate good attention to detail


Training to be Provided:

Business Administration Level 3 apprenticeship.


Working Week:

Monday- Friday (37.5 hours per week)

Time will be given for ‘off-the-job training’ for the Business Administration course  


Expected Duration: 

18 Months from start of course


Future Prospects:

Possible permanent position within the company


Important Information:

Strong interest in this role will be expected so we could have to close the vacancy early if we have sufficient candidates to shortlist.


To Apply:

If you wish to apply for this vacancy please send a copy of your CV to Craig Donaldson at The City of Liverpool College on the following; craig.donaldson@liv-coll.ac.uk and answer the following questions:

Question 1: Give an example of how you have previously prioritised your work load.

Question 2: Tell us about your interest in learning

Course Bundle Lookup

Course bundles are designed for 16 - 18 year olds only.

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